CLIENT COMMITMENT
AND A CULTURE OF EXPERTISE
Our Main Focus Is Always Customer Service
We have heard many horror stories about how business’s and people are overcharged for IT equipment and services and in some cases the issues were not even fixed. Some of the things we do that separate us from other IT service providers are: We have found that providing a buyer’s assistance option, where we locate the best price for any needed hardware then billing for reimbursement (if we purchased the item with our credit card) plus a $ 25 buyer’s assistance fee makes our clients much happier than our clients finding the same item they purchased for half the cost online. We also make sure that all our clients concerns are addressed before billing for our services.
We care for our client’s data as if it were our own. We will do everything we can to preserve our client’s data before performing tasks that would place their data at risk. We also ensure that our client’s know how to protect their data through free and paid anti-virus programs and creating a backup/disaster recovery plan for them.
We answer the phone or return your phone call in a short period of time when you call. We describe our schedule like the schedule of an on-duty fireman. We respond to issues involving lost productivity as fast as we can (in most cases less than an hour) and we understand that 1 hour of downtime for a business that has 3 people working is 3 hours of lost productivity.
We do not upsell software! We make sure our clients are using the software that best fits their needs and budget by not reselling software to our clients. If there is a free solution that fits our client’s needs we will inform them about the option. We have heard of other IT service providers increasing the price by as much as 500% even when there was a free option that offered more features than what they were paying for.
Hear Are Some Things We Do Differently:
• We fix and return all computers as fast as possible. We understand that not having your computer can be frustrating or costly. Most systems are fixed onsite or returned within 48 hours. There are exceptions to this if we need to order parts or our client’s office is closed.
• We enjoy what we do. When we started this business, we decided that anyone who works with us must truly enjoy working on computers and IT equipment.
• We care about our clients. If there are issues with your internet provider or other venders and you ask us to take care of the issue we make sure that the outcome is fair to our clients.
PUTTING YOUR BUSINESS FIRST
ON CALL
NOW
Our clients have come to rely on our availability when something needs fixing. From security fixes to email issues.
STEP 1
PROTECTING DATA
We take every measurable step to ensure our clients' data is kept intake throughout any IT process.
STEP 2
COMMUNICATION
One issue our clients have complained about is the lack of communication from outsourcing IT tasks. Our local approach to relaying time-frames and info keep you informed and up to date throughout any process.
STEP 3
COMPLETION
Let's face it, downtime can cripple a local company and leave business owners reeling to catch-up with work after an IT failure. Our projects get our full attention. Whether hardware, software, or vendor related.